Dhaka7 Privacy Policy — How We Protect Your Data

This Privacy Policy applies to all players and visitors of the Dhaka7 online casino platform, accessible at dhaka7.asia. It explains how Dhaka7 ("we", "us", "the platform") collects, processes, stores and protects the personal data of individuals who register an account, make a deposit, play games or simply browse the platform.

Dhaka7 is committed to handling personal data responsibly and transparently. We understand that players in Bangladesh place significant trust in us when they share their personal information, and we take that responsibility seriously. This policy is written in plain language so that every player can understand exactly what happens to their data — not just legal teams.

By registering a Dhaka7 account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not register an account or use the platform.

Dhaka7 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service providers such as payment processors and identity verification services.

The following table summarises the categories of personal data Dhaka7 collects and the source of each:

Dhaka7 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data unless specifically required by law and with your explicit consent.

Dhaka7 uses the personal data we collect for specific, defined purposes. We do not use your data for purposes beyond those listed here without first obtaining your consent or having a clear legal basis to do so.

• Account creation and management — to create your Dhaka7 account, verify your identity, manage your account settings and maintain accurate records of your account activity.
• Payment processing — to process deposits and withdrawals via bKash and Nagad, verify that payment accounts are registered in your name and maintain transaction records as required by law.
• Identity verification (KYC) — to verify your age and identity as required by our operating obligations, using the documents you provide during the verification process.
• Anti-money laundering (AML) compliance — to monitor transactions for signs of money laundering or other financial crime and report suspicious activity to relevant authorities as required by law.
• Customer support — to respond to your queries, resolve account issues and maintain records of support interactions for quality assurance purposes.
• Platform improvement — to analyse how players use Dhaka7, identify areas for improvement and develop new features that better serve our players.
• Responsible gaming — to monitor player behaviour for signs of problem gambling, apply account restrictions where appropriate and provide support to players who may be experiencing difficulties.
• Security and fraud prevention — to detect and prevent fraudulent activity, unauthorised account access and other security threats to the platform and its players.
• Marketing communications — to send you information about promotions, bonuses and new games on Dhaka7, where you have consented to receive such communications. You can opt out at any time.
• Legal compliance — to meet our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities and law enforcement agencies.

Dhaka7 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated systems flag an account for review — for example, due to suspected fraud — a member of our team reviews the case before any action is taken.

Every instance of personal data processing at Dhaka7 is based on one of the following legal grounds. We process your data only when we have a valid legal basis to do so:

• Contractual necessity — processing that is necessary to fulfil our contract with you as a registered Dhaka7 player. This includes account management, payment processing and customer support.
• Legal obligation — processing that is required to comply with applicable laws and regulations, including KYC verification, AML monitoring and responding to lawful authority requests.
• Legitimate interests — processing that serves Dhaka7's legitimate business interests, provided those interests are not overridden by your privacy rights. This includes fraud prevention, platform security and platform improvement analytics.
• Consent — processing based on your explicit consent, such as sending marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Dhaka7 does not sell, rent or trade your personal data to any third party. Data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment service providers — bKash, Nagad and any other payment processors used to facilitate deposits and withdrawals. These providers receive only the data necessary to process your transaction.
• Identity verification services — third-party KYC providers who assist in verifying player identities and ages. These providers process your verification documents under strict data processing agreements.
• IT and platform infrastructure providers — cloud hosting, server management and platform technology providers who process data on our behalf under contractual data protection obligations.
• Regulatory authorities and law enforcement — where we are legally required to disclose personal data to government bodies, regulators or law enforcement agencies. We disclose only what is legally required and will notify you where permitted by law.
• Fraud prevention and AML services — specialist services that help Dhaka7 detect and prevent fraud and money laundering. Data shared with these services is used only for the stated purpose.
• Professional advisers — lawyers, auditors and other professional advisers who require access to certain data in the course of providing services to Dhaka7, subject to professional confidentiality obligations.

All third parties with whom Dhaka7 shares personal data are required to handle that data in accordance with applicable data protection standards. We do not permit third-party service providers to use your personal data for their own purposes beyond the specific service they provide to Dhaka7.

Dhaka7 uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how players use the site. A cookie is a small text file stored on your device when you visit a website. Dhaka7 uses the following categories of cookies:

• Essential cookies — these are necessary for the platform to function. They keep you logged in during your session, maintain your game state and enable core platform features. These cookies cannot be disabled without breaking the platform.
• Preference cookies — these remember your settings and preferences, such as your chosen language, display settings and notification preferences, so you do not have to reset them each time you visit.
• Analytics cookies — these help us understand how players navigate and use Dhaka7, which pages are most visited and where players encounter difficulties. This data is used in aggregate to improve the platform. Analytics cookies do not identify you personally.
• Security cookies — these help Dhaka7 detect and prevent fraudulent activity, bot access and other security threats. They are part of our platform security infrastructure.

Dhaka7 does not use third-party advertising cookies or tracking pixels that share your data with advertisers. You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform.

Dhaka7 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Dhaka7 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the Dhaka7 platform, ensuring that your login credentials, payment details and personal information cannot be intercepted in transit.
• Encrypted data storage — sensitive personal data, including payment information and identity documents, is stored in encrypted form. Even in the unlikely event of a storage breach, encrypted data cannot be read without the decryption key.
• Access controls — access to personal data within Dhaka7 is restricted on a need-to-know basis. Staff members can only access the data necessary for their specific role, and all access is logged and audited.
• Continuous security monitoring — Dhaka7's platform is monitored continuously for suspicious activity, unauthorised access attempts and other security threats. Automated alerts trigger immediate investigation of anomalous activity.
• Regular security assessments — Dhaka7 conducts regular security reviews and vulnerability assessments to identify and address potential weaknesses in our systems before they can be exploited.
• Staff training — all Dhaka7 staff who handle personal data receive regular training on data protection obligations and security best practices.

While Dhaka7 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — use a strong, unique password for your Dhaka7 account and never share your login credentials with anyone.

As a Dhaka7 player, you have the following rights over your personal data. These rights can be exercised at any time by contacting our support team at [email protected]. We will respond to all valid requests within 30 days.

To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We may need to verify your identity before processing your request. There is no charge for exercising your privacy rights, and we will not treat you differently as a result of a request.

Please note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain. Where a limitation applies, we will explain this clearly in our response to your request.

Dhaka7 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts, and we conduct additional verification checks before processing withdrawals.

If Dhaka7 discovers that personal data has been collected from a minor — whether through a false age declaration during registration or any other means — we will immediately close the associated account, delete all personal data collected and return any deposited funds to the payment method used.

If you believe that a minor has registered a Dhaka7 account using false information, please contact us immediately at [email protected] so we can investigate and take appropriate action. Protecting minors from online gambling is a responsibility we take seriously.

Some of the third-party service providers used by Dhaka7 — including cloud infrastructure providers and identity verification services — may process personal data in countries outside Bangladesh. Where personal data is transferred internationally, Dhaka7 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh.

• All international data transfers are governed by contractual data protection clauses that require the recipient to handle data to the same standard as Dhaka7.
• Dhaka7 only transfers data to countries or organisations that provide an adequate level of data protection as assessed by our data protection review process.
• Where required by law, Dhaka7 will obtain your explicit consent before transferring your personal data internationally.

If you would like more information about the specific safeguards in place for international data transfers, contact us at [email protected] and we will provide details relevant to your query.

Dhaka7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes to this policy, we will notify registered players via email and display a prominent notice on the platform for at least 14 days before the changes take effect.

Your continued use of the Dhaka7 platform after the effective date of any changes to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the updated policy, you may request account closure as described in our Terms and Conditions.

The "Last updated" date at the top of this page reflects the date of the most recent revision. We recommend reviewing this policy periodically to stay informed of how Dhaka7 handles your personal data.

If you have any questions about this Privacy Policy, want to exercise your privacy rights or have a concern about how Dhaka7 handles your personal data, please contact us using the details below. Our team is available 24 hours a day, 7 days a week.

• Email: [email protected] — use the subject line "Privacy Query" for fastest routing. We respond to most privacy queries within 4 hours.
• Live Chat: available 24/7 from your Dhaka7 account dashboard once you are logged in.
• FAQ: answers to common privacy questions are available on our FAQ page.

For formal privacy rights requests — such as data access, rectification or erasure requests — please email [email protected] with the subject line "Privacy Rights Request" and include your registered email address and a brief description of your request. We will verify your identity and respond within 30 days.